Last Updated: June 2026
Thank you for shopping with Madam’s Choice. We strive to ensure that every customer is satisfied with their purchase. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
We accept returns only under the following circumstances:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect item.
- You receive an item with a manufacturing defect.
To be eligible for a return, you must notify us within 48 hours of delivery by emailing us at info@themadamschoice.com along with clear photographs and an unboxing video showing the issue.
Products must be:
- Unused and unworn.
- In their original packaging.
- Accompanied by all tags, certificates, invoices, and accessories (if applicable).
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or personalized jewellery.
- Engraved products.
- Gift cards or promotional items.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Items returned without original packaging or tags.
- Earrings and certain personal-use jewellery items due to hygiene reasons (unless received damaged or defective).
Return Approval Process
Once your return request is received, our team will review the details provided.
If approved:
- We will arrange a reverse pickup where service is available.
- In locations where reverse pickup is unavailable, customers may be requested to self-ship the product. Reasonable shipping costs may be reimbursed upon approval.
The returned product will undergo a quality inspection upon receipt.
Refund Policy
Once the returned item passes our quality inspection, the refund will be processed.
Refunds will be issued to the original payment method used during purchase.
Refund timelines:
- Credit/Debit Cards: 5–10 business days
- UPI Payments: 2–7 business days
- Net Banking: 5–10 business days
- Wallet Payments: As per the respective provider’s processing timelines
Shipping charges paid during the original purchase are non-refundable unless the return is due to our error, damaged delivery, or an incorrect product.
Exchange Policy
We currently offer exchanges only for:
- Damaged products
- Defective products
- Incorrect products received
Exchange requests must be raised within 48 hours of delivery.
Subject to stock availability, a replacement product will be dispatched after the returned item passes quality inspection.
If a replacement is unavailable, a full refund will be processed.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled. In such cases, customers must follow the return process outlined above, if applicable.
To request cancellation, please contact us immediately at info@themadamschoice.com.
Damaged Parcel or Tampered Packaging
If the package appears tampered with, damaged, or opened at the time of delivery, please:
- Refuse acceptance of the package whenever possible.
- Take photographs of the package.
- Contact us immediately at info@themadamschoice.com.
Failure to report delivery-related issues within 48 hours may affect claim eligibility.
Refund Rejection
We reserve the right to reject return or refund requests if:
- The product has been used or altered.
- The item is returned in a condition different from its original state.
- Required proof of damage or defect is not provided.
- The return request is raised beyond the eligible return window.
Contact Us
For any return, refund, exchange, or cancellation queries, please contact:
Madam’s Choice
Email: info@themadamschoice.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.